Due to the impact of Hurricane Milton on our facilities, you may experience longer than normal response times from our contact center or delays in the shipment of your order. We apologize for any inconvenience this may cause and will respond to your inquiry as soon as possible. Our team is working hard to ensure you receive your merchandise and we appreciate your patience as we work through the aftermath of this storm.

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Jersey Assurance Terms and Conditions

Jersey Assurance Plan Offer Terms


Offer. If you purchase any jersey on this site that is embellished with the name of a currently active professional player (each an "Original Jersey") that is identified as being covered by our Jersey Assurance Plan at the time ordered ("Covered Jersey") and the player whose name and number appears on the Original Jersey is officially traded, changes numbers, or signs with a new team as a free agent ("Prior Team Jersey") within ninety (90) days after your Covered Jersey was purchased, then you may request an in-stock replacement jersey that is embellished with (A) the same player's name on a jersey from the new team in exchange for a returned Prior Team Jersey, or (B) the name of a different, current player on the Original Jersey's team in exchange for a Prior Team Jersey (each of (A) and (B), a "Replacement Jersey"), in each case subject to all of the following terms and conditions ("Offer"), including the need to return the Covered Jersey to us.

Terms & Conditions. Offer only applicable to an Original Jersey (including custom jerseys with player name and number) originally purchased on this site; or (ii) an Amex Covered Jersey. Offer excludes any items not identified at time of purchase as being covered by our Jersey Assurance Plan including, without limitation, tees, fleece, hard goods, or any other non-jersey item(s) with player name and/or number, or any autographed, game-used or framed items. Voluntary player name changes without changing teams, team/ jersey changes (e.g., change in city, logo or design), or changes due to retirement, dismissal/ cut from the team due to suspension, injury or performance, also are excluded. Replacement Jerseys are shipped with free standard shipping only upon receipt of the Original Jersey(s); Replacement Jersey(s) are not eligible for upgraded or expedited shipping methods or services and may not be ShopRunner eligible. A maximum of five (5) Prior Team Jerseys per physical address may be replaced within one (1) calendar year. Offer terms in effect on the date you request your Replacement Jersey shall apply. Offer, including the terms and conditions, is subject to change or cancellation at any time without notice.

Redemption Conditions. To redeem the Offer for a Covered Jersey and receive a Replacement Jersey, you must:

  • Complete and submit the forms, located here, to the address provided on the label, which are required to process your Replacement Jersey. The forms must be received at our processing center within fourteen (14) days after the official, published transaction date for trade or free agent signing to a new team for a Prior Team Jersey. Forms will not be accepted at any retail location.
  • Return the Covered Jersey using the label provided by the Jersey Assurance Specialist within fourteen (14) days after initiating a request with Fanatics to redeem Offer to the address provided on the label. We are unable to accept the return jersey at a retail location. Our Jersey Assurance Specialist will provide instructions for shipping; and
  • Select a Replacement Jersey with a retail price that is the same as, or lower than, the price paid for the Original Jersey in order to receive the Replacement Jersey for free (Replacement Jersey price is defined as the retail price on this site prior to any temporary markdowns, promotion codes, and/or application of any Fan Cash balance on the date we receive your Original Jersey).