Why is there a hold on my account?

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Pending Charge

If you used a credit card or PayPal for an order that was attempted but not completed, and a charge from us appears on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through.

Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part.

If you think your account has been compromised, please contact our Fan Services team.