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Manufacturer Direct Returns: A Quick Guide

Manufacturer Direct items are shipped directly from the manufacturer. They can ship within the United States, but only select items can ship internationally. Expedited shipping is not available, and orders with in-stock items may arrive in separate shipments. Customized items are final sale and cannot be canceled, modified, or returned.

How do I return a Manufacturer Direct item?

You can return the item within 30 days of the shipping date. For US orders, use the "Track Order" link at the top of the page and follow the returns process. A $9.99 fee is deducted from the refund for return shipping, unless the return is due to an error on our part.

How do I return a Manufacturer Direct item if I am an international customer?

For international returns, contact the Fan Services team.

Are there any items that cannot be returned?

Yes, trading cards (encapsulated, loose, or boxed), game-used, vintage, customized, and personalized items cannot be returned.

What are the conditions for returning items?

Returns must be in original condition, unworn/unused with original tags and labels. Items returned after 30 days will be donated to charity and not refunded.

How long does the return and refund process take?

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. Original shipping charges are not included in the refunded price.