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Returns 

Overview

Items must be unworn and include original tags and labels to be eligible for a return. Items that do not meet these conditions will not be refunded and may be donated.

We have multiple return options, based on item eligibility:
Drop off at Happy Returns®
No printing or packaging needed. Simply drop off with a QR code. Your refund will be initiated within hours. 
Print a Label & Drop Off at UPS
Pack your return, print/affix the label, and drop it off at UPS. Your refund will post 2-7 business days after we receive your return. 
To start a return, select either Account Order or Guest Order above. After opening your order, choose Return Items (if the option does not appear, the item is not eligible). Select the item(s) you’d like to return and proceed with the prompts.

What’s Not Returnable

  • Clearance items and items marked Final Sale or non-returnable
  • All custom/personalized items (including those shipped directly from a Trusted Partner)
  • Trading cards (encapsulated/loose/boxed), game-used items, vintage gear, Under Wraps, Emanate
  • Venue purchases (must be returned to the venue)

International Returns

  1. Print and include the Return Form inside your package.
  2. Ship prepaid/insured with tracking to:
    Denver Broncos Online Store Returns
    5811 Eco Parkway
    3. Frazeysburg, OH 43822

    Keep your tracking number. Eligible returns process in ~10 business days after receipt; refunds then follow the timelines above.

Are there any fees associated with returns?

If you choose a refund to your original payment method and use our return label or a QR code, a $9.99 return shipping fee will be deducted. If the return is our fault, we cover that charge. Original shipping costs are not refunded. The refund method you select during the return process is final and cannot be changed.

Do you offer exchanges?

We’re happy to offer exchanges on eligible items within 60 days of the delivery date. Please click here for more information.

Can I return my item for an e-gift card?

Yes, simply select the the e-gift card option during the final step of the return process in the portal. When you choose this option, we waive the $9.99 return label fee. The refund method you select during the return process is final and cannot be changed.

FAQs

Can I return multiple items in one box?Some items must go to different facilities. If you receive multiple labels, be sure to use the correct label for each item. This is required for your return to be processed successfully. You’ll still pay the return fee only once per order when using our labels..
My label is missing/expired or I don’t have a printer - what do I do?

If you’re returning at a Happy Returns® location: No label needed. Start your return online to get your QR code and bring it with your item(s).

If you’re returning by mail: Re-start the return from your order details to regenerate the label. If you don’t have a printer, UPS can scan the mobile barcode and print the label for you.

Defective, damaged, or wrong items Please report within 45 days of the delivery date in order to be eligible for a return.
How do gift returns work? Gifts can be returned for an e-gift card (emailed to you). We’ll request your name/email, the purchaser’s name/email, and the items you’re returning, then send a return label.


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