Returns

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You can return your merchandise to our warehouse up to 365 days from the item's ship date. Returns must be unworn/unused with original tags and labels. 

While we do not offer exchanges, you can return your merchandise for a refund or, in some cases, for a gift certificate towards a future purchase on our site!

Yes, manufacturer direct, memorabilia, or collectible Items have a different return policy. For more information, visit the manufacturer direct returns section below.

All items returned will be inspected upon arrival and will be declined for one of the following reasons:

1. Return is outside of the return policy
2. Item appears worn, washed or used
3. Item is non-returnable (all trading cards, encapsulated, loose, or boxed - no exclusions, game used, vintage, customized and personalized items cannot be returned)
4. Item is a gift card or gift certificate
5. Sanitary lining has been removed from an undergarment
6. Item was damaged after delivery
7. Item is altered
8. Item is returned with holes
9. Item is stained (dirt, makeup, food, etc.)
10. Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received

We will not accept your return, and your merchandise will be donated to a charity of our choice. A refund will not be credited to your account.

No, customized items are final sale and cannot be returned.

1. Fill out the return form and include it with your return item(s). Download Acrobat Reader to view the form.
2. Send your package prepaid via your preferred carrier. Insure the package and use a trackable shipping method.
3. Ship your package to the address below:

Denver Broncos Online Store

5811 Eco Parkway

Frazeysburg, Ohio 43822

When you start the return process, if you choose to receive a refund to your original payment method, we'll deduct $9.99 from the credit you'll receive to cover return shipping costs when using our return label. If the return is our fault, we'll cover this charge. Original shipping charges are not included in the refunded price. Keep in mind that the refund method you choose at the time of completing the return process is final and cannot be changed.

We're glad to help with your gift return. Please contact us and provide the original order ID, email address, and the desired email for your e-gift certificate. We'll process the return and send you a return label.

Yes, simply select the e-gift card option during the final step of our return process within the return's portal. By choosing this option, we'll waive the $9.99 return label fee. Keep in mind that the refund method you choose at the time of completing the return process is final and cannot be changed.

Visit the "Track My Order" link at the top of the page.
     

1. Enter your Order Number and click "Continue".
2. Click "View Order Details", enter your email address, and click "Continue".
3. You'll see the items in your order with price and sizing details. Click "Return Items" at the bottom.
4. Select the items and reason for the return.
5. Choose the best-suited return option and see any associated costs.
6. Review the return details and click "Process Return".

Please note: If you do not have a printer to print your return label; some options are to print at library, the post office, or UPS Store. 

It can take up to 10 business days to receive and process your return. Once processed, it can take 2-7 business days for your refund to reflect on your account statement. You'll receive a confirmation email once completed.

If you initiated a return our site, and it has been received and processed through our returns department, you will be able to view the return details via the "Track Order" or "My Account" links following the same processed used to initiate the return.

WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.

You can return the item within 30 days of the shipping date. For US orders, use the "Track Order" link at the top of the page and follow the returns process. A $9.99 fee is deducted from the refund for return shipping, unless the return is due to an error on our part.

For international returns, contact the Fan Services team.

Yes, trading cards (encapsulated, loose, or boxed), game-used, vintage, customized, and personalized items cannot be returned.

Returns must be in original condition, unworn/unused with original tags and labels. Items returned after 30 days will be donated to charity and not refunded.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. Original shipping charges are not included in the refunded price.