We are experiencing higher than normal call volume and appreciate your patience while we continue servicing our customers. If you would like to avoid the wait, please use the chat feature right here on the help desk and we'll be happy to assist there! Thank you!
How can we help you?

Back to Home

Self-Service Solutions

Did you know we offer several options for you to make changes to your account or order directly on our site?

Before contacting us, we ask that you please take a look at the self-service opportunities we now provide! If you still need help with any of the below our athletes are always standing by, so don’t hesitate to chat with us!

How do I cancel my order?

Orders with customized,  personalized or the Manufacturer Direct items cannot be cancelled. To cancel other orders:

  1. Sign in to My Account or access the Track Order page.

  2. If eligible, select "Need To Modify Order?" and click "Cancel Order".

  3. Choose a reason code and confirm cancellation.
    * Once the cancellation is completed, the screen will refresh with a confirmation page.

Please Note: If your item has been delayed and you can't self-service cancel on our site, please contact us for further assistance.

How do I add or remove credit cards on my account?
To add a credit card, sign in and add a new card at checkout or on the payment methods page. Ensure billing information matches the cardholder's and check "Save this card for future use".

To manage or remove a credit card, sign in and select "Payment Methods". Click the "X" to remove a card.
How do I update my profile?

To update your Name, Email Address, Password or Phone Number - follow the steps below:

  1. Sign into My Account.

  2. Click on "Profile"

  3. Update the information in the Name, Email, Phone Number, or Password sections, depending on your needs, and click the red "Update" button for the section you made changes to.
How do I manage my address book?

  1. Sign into My Account.

  2. Select "Address Book"

  3. Use the + sign to add a new address, the pencil icon to edit an existing address, or the X icon to delete an address.
How do I unsubscribe from emails or manage my teams within my account?
  1. Sign into your account.

  2. Click on "Email Preferences".

  3. To unsubscribe from emails, click the "Profile" tab and then "Unsubscribe".

      4. * Please note that unsubscribing will opt you out of marketing emails from Fanatics and you will still receive emails related to your account and/or any orders you continue to place.

  4. To manage your favorite teams, select the league then the team from the drop-down menus, and click "Add Team" followed by "Save".

  5. To remove a team from your email preferences, click the "X" next to the team in the area below the list of leagues and teams.
How do I initiate a return within the United States and Canada?
  1. Visit the Track My Order page.

  2. Enter the order number and click continue.

  3. Click "View Order Details" then enter your email address and click "Continue".

  4. You'll see the items in your order with price and sizing details. Click "Return Items" at the bottom.

  5. Select the items and reason for the return.

  6. Choose the best-suited return option and see any associated costs.

  7. Review the return details and click "Process Return".
How do I resend my order/shipping confirmation emails?

  1. Click "Track My Order" and enter your order details.

  2. Click "View Order Details" and enter your email address.

  3. Click "Resend Order Confirmation Email" at the top of the page, listed under the order number.

    • Once the order is shipped, you'll see the option to "Resend Shipping Confirmation Email" located below the "Track Shipment" option.

  4. You are unable to change the email address the confirmation will be sent to. Click "Send Email".
What if I can't login or I checked out as a guest?

Click "Forgot Password" on the Account Login page, contact us for password reset, or use the "Track Order" form for order tracking and returns.

Popular Answers