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How can we help you?
Order Inquiries
This page is your go-to resource for resolving various order challenges. From tracking your package to addressing lost items, our team is here to assist you in ensuring a seamless and satisfactory shopping experience. Let us help you overcome any hurdles along the way. Game on!
Table of Contents
What can I expect for my order?
Orders are processed once payment is received and all shipping and billing information is verified. Processing times may vary, each item may have a different processing time before shipping. Expected processing times are listed on the item's description page below the product image or under "Shipping" on the product details page. Once your order ships from our facility, you will receive a shipping confirmation email with tracking information, or you can visit Track My Order. Please note that once your order has been shipped, we are unable to make any changes to it, including modifying the delivery address.
What does my order status mean?
Order Status
Action Taken
Processing
Order is placed and is going through internal checks
Shipped
Shipping label has been created and the package is shipped
Out for delivery
Package is out for delivery and should be delivered mostly within the same day
Delivered
Package has been delivered
Canceled
Order has been canceled
Returned
Package has been returned
How is my order processed, and when can I expect delivery?
How do I track my order after it ships?
Can I update my shipping address once my order has shipped?
Where is my order?
The easiest way to review the status of your order is to log into your account. If you checked out under an account, sign in and click "VIEW/TRACK ORDERS" on the "Order History" tile. If you checked out as a guest, fill out the "Track My Order" form. By accessing your account or using the guest checkout track order form, you can view your order information, including shipping status, shipping address, order value, payment details, and more.
How can I check the status of my order?
What information will I find when tracking my order?
Why was my order cancelled?
Your order/item may be canceled if one of the following scenarios occurs: When we are unable to process an order, we will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Please note that it can take up to 2-7 business days for the refund to reflect on your account statement. For information about how you can cancel your order, and eligibility please visit the Self-Service Solutions page.
Under what circumstances will my order/item be canceled?
What happens if my order is canceled?
How can I cancel My Order?
Missing Item
If you have received an order and it is missing an item, please review "Partial Shipments and Special Event Merchandise" before contacting customer service. Yes, all missing merchandise must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items. If you're reporting a missing item that shouldn't have been shipped separately, please contact us with your order number ready. A Fan Advocate will be happy to assist you.
What should I do if my order is missing an item?
Is there a time limit for reporting missing merchandise?
What if I'm reporting a missing item and it shouldn't have shipped separately?
Flawed item
Yes, all flawed merchandise must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items. Unfortunately, if we are notified of your flawed item(s) after the given timeframe, we will be unable to process your request. If you would like a replacement, contact us with your order number and a Fan Advocate will help you. If you prefer a refund, there is no need to contact us - you can process this return yourself by following the "How do I initiate a return within the United States?" answer outlined on the "Home Run Returns" page and we will process a refund upon receipt of the merchandise.
Is there a time limit to report flawed merchandise?
What if I report my flawed item after the given time limit?
How do I report a flawed item?
Lost order
If your delivery timeframe has passed or the tracking information shows "delivered" but you haven't received your package, please allow three additional business days for the item to be delivered. If that timeframe has passed and you still have not received the item we're here to assist you. We can process a replacement or a refund for the lost package. Lost packages must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items. Sometimes tracking information updates early, and your package may arrive within 24-48 hours. If it's before the estimated delivery date, please wait as your package is on its way. If it's been more than 3 days since the package was marked Delivered, please contact us. Before contacting customer service, please ensure the following steps are taken:
If you are unable to locate your package, please contact us with your order number ready. A Fan Advocate will be happy to assist you.
What should I do if my order is lost?
Is there a time limit for reporting a lost package?
What should I do if my order is marked delivered but I didn't receive it?
How do I report a lost package or seek further assistance?
If you have any further questions or need additional assistance regarding these topics, please feel free to reach out to us. We're here to help!