Order Inquiries

Orders are processed once payment is received and all shipping and billing information is verified. Processing times may vary, each item may have a different processing time before shipping. Expected processing times are listed on the item's description page below the product image or under "Shipping" on the product details page.

Once your order ships from our facility, you will receive a shipping confirmation email with tracking information, or you can visit Track My Order.

Please note that once your order has been shipped, we are unable to make any changes to it, including modifying the delivery address.

The easiest way to review the status of your order is to log into your account. If you checked out under an account, sign in and click "VIEW/TRACK ORDERS" on the "Order History" tile from the Account Home landing page or by clicking "My Orders" from the top of any page.

If you checked out as a guest, click on "Track Order" from the top of any page and enter your order number, then click "Continue" to see the current status of your order. For more information about your order, click on "View Order Details" from the bottom of the order snapshot and verify your email address to see additional details.

By accessing your account or using the guest checkout track order form, you can view your order information, including shipping status, shipping address, order value, payment details, and more.

Your order/item may be canceled if one of the following scenarios occurs:

1. Out of Stock: The item(s) you purchased is no longer available when we go to ship your order.
2. Order Verification: We are unable to verify your billing/payment information.
3. Customized Requirements: The merchandise purchased violates one of the following requirements: Team Licensing Restrictions, No slang, phrases, or profanity will be accepted.
4. Customer Requested - We have received a request from the purchaser to cancel the order/item(s). 
5. FTC Cancellation - FTC (Federal Trade Commission) required cancellation option due to excessive shipping delays. 

When we are unable to process an order, we will automatically cancel and refund your item. You will receive an email confirmation notifying you of this change. Please note that it can take up to 2-7 business days for the refund to reflect on your account statement.

For information about how you can cancel your order, and eligibility please visit the Self-Service Solutions page.

If you have received an order and it is missing an item, please review "Partial Shipments and Special Event Merchandise" before contacting customer service.

Yes, all missing merchandise must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items.

If you're reporting a missing item that shouldn't have been shipped separately, please contact us with your order number ready. A Fan Advocate will be happy to assist you.

Yes, all flawed merchandise must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items.

Unfortunately, if we are notified of your flawed item(s) after the given timeframe, we will be unable to process your request.

If you would like a replacement, contact us with your order number and a Fan Advocate will help you. If you prefer a refund, there is no need to contact us - you can process this return yourself by following the "How do I initiate a return within the United States?" answer outlined on the "Home Run Returns" page and we will process a refund upon receipt of the merchandise.

If your delivery timeframe has passed or the tracking information shows "delivered" but you haven't received your package, please allow three additional business days for the item to be delivered. If that timeframe has passed and you still have not received the item we're here to assist you. We can process a replacement or a refund for the lost package.

Lost packages must be reported within 45 days of your order's ship date, including Manufacturer Direct, Memorabilia, and Collectable items.

Sometimes tracking information updates early, and your package may arrive within 24-48 hours. If it's before the estimated delivery date, please wait as your package is on its way. If it's been more than 3 days since the package was marked Delivered, please contact us.

Before contacting customer service, please ensure the following steps are taken:

• Check the immediate area around your mailbox or front desk.
• In the case of UPS Mail Innovations, allow an additional 3 business days for final delivery.
• APO/FPO customers should check their Military Base mailroom.
• International customers should check with their local postal office or customs office for any customs fee payment requirements.

If you are unable to locate your package, please contact us with your order number ready. A Fan Advocate will be happy to assist you.